Free islandwide delivery for orders above $65
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Shipping

Delivery & Shipping Fees

We offer free delivery above S$65.
For orders under S$65, a small shipping fee of S$8 will be charged.

Order Confirmation

You should receive a confirmation email with your order upon your payment. Otherwise, please contact our Customer Care Team at ask@elements.com.sg with your Name/Contact/Email/Order Number and we will get back to you within 3 working days.

Order Tracking

Once your order has been handed over to NinjaVan, we will send an email to inform you of your tracking number. You may track your parcel status with the tracking number provided to you via www.ninjavan.co/en-sg/tracking.
*Please allow 24 hours to track your order

NinjaVan delivers within 1 to 3 working days, anytime between 9am – 10pm.

In the event a delivery attempt is unsuccessful due to the unavailability of the Recipient at the designated address, the Recipient will receive an email notice in relation to the failed delivery attempts. Ninja shall perform a 2nd and 3rd attempt to deliver said parcel. Pursuant to the 3rd failed attempt, Ninja shall return said parcel to the Sender and shall be deemed to have fulfilled its obligations and shall be fully entitled to the delivery fee for said parcel.

• Restricted Zones (we do not deliver there)

NinjaVan’s Customer Service

Wrong Product(s) Received

We apologize for the mix-up! 🙁

Drop us an email at ask@elements.com.sg within 15 days from the date of delivery with the following information:

  1. Your Order Number (e.g #1234)
  2. The product you ordered
  3. The product you received

Our Customer Care team will get back to you as soon as possible on the next steps to take.

For incorrect products(s) received, you’ll be reimbursed accordingly for the postage fees for the return. Please make sure the products are unused and still sealed in their boxes.

Make Changes/Cancel My Order After Confirmation

Amendments or cancellations can’t be made once you have confirmed payment.

For more assistance, you may contact our Customer Care Team at ask@elements.com.sg with your order number and we will get back to you within 3 working days.

Returns

*For hygiene reasons, product(s) sold are non-exchangeable and non-refundable, unless otherwise stated below. Change of mind returns are not applicable.

Defective Product(s)

We accept returns for damaged products purchased through our website. Should you receive a damaged product, please kindly email our customer service at ask@elements.com.sg within 3 days with the photo(s) from the date of the delivery receipt and sales invoice. 

Upon receiving confirmation from our customer service, please proceed to ship the product back to us after getting the email confirmation. All shipping fees shall be borne by the customer unless otherwise stated.

For the avoidance of doubt, a defect in the external packaging of the product shall not constitute a damaged product for the purposes of our return policy.

Returning Procedures

You may return your order(s) via post/courier directly.

  1. Pack the item(s) – securely wrapped
  2. Send your parcel using a traceable mode of delivery back to us at:
    1004 Toa Payoh North #04-14, Singapore 318995
  3. Damaged products will be replaced (based on availability), otherwise, a refund will be processed via your original mode of payment. You will receive an email regarding your refund subsequently.

It’s important that your return is sent to us via a traceable mode as we’ll not be responsible for any lost mail sent through non-traceable mailing options.

E-Vouchers for Services

e-Voucher Issuance

We will issue electronic vouchers (serial coded) via email within 5 working days from your purchase date.

e-Voucher Redemption

Voucher holder may contact the preferred spa outlet for redemption.

Elements Wellness ION
#B1-30 ION Orchard
2 Orchard Turn, Singapore 238801
Tel: 6738 3788 | WhatsApp: 9614 7710

Elements Wellness Centrepoint
#02-28 The Centrepoint
176 Orchard Road, Singapore 238843
Tel: 6737 8488 | WhatsApp: 9357 8183

Elements Wellness 313
#B2-50/51, 313@somerset
313 Orchard Road, Singapore 238895
Tel: 6636 8878 | WhatsApp: 8506 8776

Spa Infinity
#02-486 Suntec City Mall, Tower 2
3 Temasek Boulevard, Singapore 038983
Tel: 6738 0069 | WhatsApp: 8875 1677

Yú by Spa Infinity
20 Cecil Street, #06-07
PLUS, Singapore 049705
Tel: 6970 0098 | WhatsApp: 9390 3812

Salon Infinity
#02-496 Suntec City Mall Tower 2
3 Temasek Boulevard, Singapore 038983
Tel: 6268 6277 | WhatsApp: 8891 0663

  • e-Voucher cannot be exchanged for cash.
  • Unused balance will not be refunded. Should there be any outstanding amount after redemption of e-voucher(s), the balance will be payable by the voucher holder.
  • Defaced, damaged, or expired vouchers will not be accepted and considered null and void.

Validity of e-Voucher

e-Voucher(s) will be valid for 12 months from date of issuance.

Make Changes/Cancel My e-Voucher After Confirmation

Amendments or cancellations can’t be made once you have confirmed payment.

For more assistance, you may contact our Customer Care Team at ask@elements.com.sg with your order number and we will get back to you within 3 working days.

Corporate/Bulk Purchases

For corporate/bulk purchases, please contact us at ask@elements.com.sg and we will get back to you within 3 working days.

Purchase Of e-Voucher From Overseas

Yes, you may make your purchases using PayPal as your payment method. However, kindly note that the e-voucher(s) will only be valid for redemption in Singapore.

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